# Help centre

Short, specific answers, written for someone on a phone in a truck.

## Getting started

- [Creating your account](https://rendersplash.com/help/creating-your-account): Sign up, set your business name, and pick a plan.
- [Your first video, start to finish](https://rendersplash.com/help/your-first-video): Upload renders, pick a quality, and make your first video.
- [How credits work](https://rendersplash.com/help/understanding-credits): What a video costs, and how monthly credits and top-ups work.
- [What you get on the free plan](https://rendersplash.com/help/free-plan-limits): Drafts, one finished video a month, and what needs an upgrade.

## Preparing your files

- [What to upload and why each file helps](https://rendersplash.com/help/what-to-upload): Renders, flythrough, plan, and notes, and what each is for.
- [Exporting renders from your design software](https://rendersplash.com/help/exporting-from-your-software): Verified export steps for Pool Studio, SketchUp, Lumion, and more.
- [Choosing which angles to upload](https://rendersplash.com/help/choosing-camera-angles): Which renders to export so the video reads like a real film.
- [Using real photos of the customer's yard](https://rendersplash.com/help/using-site-photos): Ground the video in the yard the customer actually has.
- [Supported formats and size limits](https://rendersplash.com/help/file-formats-and-limits): Exact file types and size limits for every upload.

## Making and editing videos

- [Drafts versus final output](https://rendersplash.com/help/drafts-vs-final): Draft is a quality setting, not a separate mode.
- [Fixing something you don't like](https://rendersplash.com/help/editing-a-video): There's no timeline editor. Here's the fast way to fix a video.
- [Which resolution to choose](https://rendersplash.com/help/choosing-a-resolution): Draft, HD, Full HD, or 4K, and where each one is meant to be seen.
- [Putting your company name on the video](https://rendersplash.com/help/adding-your-branding): A Pro feature, set once from your business name in Settings.

## Sharing and billing

- [Sharing a video with a homeowner](https://rendersplash.com/help/sharing-with-clients): Turn on a link, no account required, switch it off anytime.
- [Billing, upgrades and cancellation](https://rendersplash.com/help/billing-and-plans): Plans, top-ups, upgrading, and how to cancel.