Refund and Credits Policy
Updated
Draft under review
This page was drafted with AI assistance as a starting point, not a finished legal document. It has not yet been reviewed by counsel, so treat anything below as provisional.
Cancelling your subscription
Cancel anytime from your billing settings, which opens Stripe's billing portal. Your plan stays active through the end of the billing period you already paid for, whether that period is a month or a year, and you will not be charged again after that. We do not prorate a refund for the time left in that period.
Switching between Starter and Pro
Moving from Starter to Pro, or back, happens right away through the billing portal, and Stripe charges or credits you a prorated amount for the switch on the spot. This is different from cancelling down to Free, which always waits until the period you already paid for is over.
Annual billing
Starter and Pro can be billed annually, which costs less for the year than twelve monthly payments. The current annual prices are on our pricing page. If you cancel partway through an annual term, your plan stays active until the year you paid for ends, the same rule as a monthly plan, and we do not refund the months you will not use.
Free, Starter, and Pro
Free costs nothing and has no billing to cancel. Downgrading from a paid plan to Free is a cancellation and follows the rule above: it takes effect at the end of the period you already paid for, monthly or annual.
Monthly credits versus credits you bought
The credits included in your Starter or Pro plan reset at the start of each billing period. Unused monthly credits do not carry over and are not refunded when the period ends or when you cancel.
Credits you buy separately work differently. You pay the price per credit shown when you buy, which is lower the more you buy at once (see our pricing page). However many credits a purchase buys you, that is what lands in your balance, and it never expires, even if you downgrade to Free or cancel your subscription.
Seats
An additional seat is billed monthly at the price on our pricing page and carries no credits of its own. Adding or removing a seat is billed or credited right away, prorated for the rest of your current billing period, not held until renewal.
Downgrading to a plan with fewer included seats than the team members you currently have needs your team brought down to the new plan's seat count first: remove people or pending invites you no longer need, then the change can go through.
Refunds
Subscription fees, seat charges, and annual payments already made are not refundable beyond the proration rules above, and credits already spent on a video, draft or finished, are not refundable, because the generation work has already run. If you were charged in error, such as a duplicate charge or a billing mistake on our end, email support@rendersplash.com and we will fix it.
The Free plan needs no card, so you can try RenderSplash on a real job before you pay for anything.
What happens to your videos after you cancel
Cancelling your subscription does not delete anything. Your uploads and finished videos are kept for 12 months, the same as any other account, and you can still watch, download, and share videos you already made. You cannot generate a new one until you resubscribe or use credits still in your account.
Contact
Billing questions: support@rendersplash.com or (307) 555-0142, Monday to Friday, 9am to 6pm Eastern.