Where your uploads go, and who can see them.
Here's exactly what happens to a render of your customer's home after you upload it.
Where your data lives
Your account data, uploads, and finished videos are stored on Supabase, in the us-east-1 region. The storage buckets that hold your renders, flythroughs, plans, and videos are private, not public: nothing in them has a plain URL you or anyone else could stumble onto. Every time you or your team views a file, the app generates a short-lived signed link for that one request.
Who can see your renders
Only your own team can open the projects inside your account. Every query the app makes is scoped to your account in the code that runs it, and the database's row-level security is turned on as a backstop, with default access revoked on every table. A person signed into another builder's account cannot browse into yours.
Our own team can access uploaded files when we need to operate the service or help with a support request. We do not sell, rent, or share your renders or videos with anyone outside RenderSplash.
We do not train on your uploads
We do not use your uploads or your finished videos to train models. Not ours, not anyone else's.
The renders you upload are of a customer's home before that customer has signed anything. We treat them as exactly that private.
How long we keep things
Uploads and finished videos are kept for 12 months so you can come back to a job, and you can delete any of it yourself at any time.
You can delete an upload, a video, or a whole project yourself, from inside the product, at any time.
Sharing a video with a client
A share link is unlisted and signed. Anyone with the link can watch the video without an account, and you can switch the link off whenever you want.
A share link opens straight to the video. Your client does not create an account or sign in to watch it.
Payment handling
Stripe processes every payment on RenderSplash, the monthly subscription and any credit top-up. When you enter a card number, you're entering it on Stripe's own checkout page, not ours. We never see or store your card number.
Cancelling or changing your plan happens through Stripe's own billing portal, linked from your account.
If you find a problem
Email security@rendersplash.com if you find a security issue or have a question about how we handle your data. We read that inbox directly.
See it for yourself.
Start on the free plan and upload a render you're not worried about. No card required.