Billing, upgrades and cancellation

The three plans

Free, $0. 1 seat, 25 credits a period, enough for 3 drafts and one finished 720p video. Tops out at 720p. No card required.
Starter, $50 a month or $500 a year. 1 seat, 100 credits a period, output up to 4K, no watermark.
Pro, $149 a month or $1,490 a year. 3 seats, 350 credits a period, output up to 4K, and your company name on every video.

Paying yearly is priced at ten months, so you get two months free compared to paying monthly. The Monthly / Yearly toggle on the plan picker shows both prices side by side before you choose.

Everything about your account, plan, usage, and credit history, lives on Billing, reached from the credits pill in the top bar or the avatar menu.

What's on the Billing page

Plan status, with your renewal date and a badge showing whether you are active, not yet subscribed, past due, or canceled.
Credits this period, a usage bar showing how much of your allowance is used, which resets to the full amount on your renewal date.
Credit cost by quality, the same numbers shown in the composer: Draft 5, HD 10, Full HD 20, 4K 30.
Prepaid balance, credit you bought yourself with the Add credit button. It never expires and is only spent once your period's allowance runs out.
Credit history, a running ledger of every charge and top-up.

Seats

Starter includes 1 seat and Pro includes 3. An extra seat is $20 a month, available on Starter and Pro, not on Free. A seat buys a login for one more person on your team, not extra credits: everyone on the account shares the same plan wallet, so adding a teammate does not add to your monthly allowance. Manage seats from Team, with Invite teammate, which prompts you to add a seat first if you are already at your limit.

Upgrading

If you are on Free, click Subscribe on Billing to choose Starter or Pro. If you are already on a paid plan and want to move up, down, or between monthly and yearly, click Manage subscription, which opens a secure billing portal where you can change plans, update your card, or see past invoices.

Buying extra credit

Top-ups get cheaper the more you buy at once: $0.80 a credit normally, $0.70 a credit at 250 or more, $0.60 a credit at 500 or more. Bought credit never expires, unlike your period's allowance, which resets whether or not you used it. Click Add credit on Billing, pick a preset amount or type your own, and confirm.

If a payment fails

Your plan shows Payment failed, and a Fix payment button takes you to the billing portal to update your card. Nothing is deleted while this is happening. Fix your card and generating videos picks back up.

Cancelling

Click Manage subscription and cancel from the billing portal. You keep access through the period you already paid for, then your account moves to canceled. From Billing, a Resubscribe button is there whenever you are ready to make videos again.

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